Refund policy

Contact and returns address

MotoKey Guard is operated by Andrew Walls trading as MotoKey Guard. For returns, cancellations or problems with an order, email motokeyguard@gmail.com or write to:

Andrew Walls trading as MotoKey Guard
64 Balgillo Road
Dundee
DD5 3LX
United Kingdom

Changing your mind

You may cancel an online order without giving a reason, from the time you place it until 14 calendar days after the day you receive the goods. Where goods from one order arrive separately, this period runs from the day you receive the last item.

To cancel, send us a clear statement by email or post. Please include your name and order number, if available. You may use the cancellation form below, but you do not have to. You do not need our approval to exercise your cancellation right.

If the goods have already been delivered, send them back within 14 calendar days after telling us you wish to cancel. For a change-of-mind return, you pay the direct cost of return postage. Please pack the goods securely and keep proof of posting; tracked postage is recommended.

You may inspect the goods as you would in a shop. We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. This may include damage or wear caused by installation or use beyond reasonable inspection. Opening packaging does not automatically remove your cancellation right. Please return all supplied parts and accessories, and the original packaging where possible.

Refunds following cancellation

When you cancel the whole order, we refund the price paid and the cost of our least expensive standard delivery option. Any extra amount paid for a faster delivery option is not refundable under the cancellation right. For a partial return, we refund delivery charges where legally required.

We refund you within 14 calendar days after being informed of your cancellation. If you have received the goods, we may withhold the refund until we receive them back or you provide evidence that you have sent them back, whichever happens first. We use your original payment method unless you expressly agree otherwise, and we do not charge a refund fee.

Faulty, damaged or incorrectly supplied goods

If goods are faulty, damaged on arrival, not as described or incorrectly supplied, contact us so we can arrange the appropriate remedy. Your rights are separate from the change-of-mind cancellation period.

For UK consumers, faulty or non-conforming goods generally carry a 30-day short-term right to reject for a refund. After that, repair or replacement rights may apply, followed by a price reduction or rejection where the law permits. We cover reasonable necessary return costs for goods that are faulty or otherwise do not conform to the contract; contact us to arrange a suitable return method.

Please provide your order details and a description of the problem. Photographs can help, but are not a condition of exercising your legal rights. Proof of purchase can include your order confirmation or other evidence of buying from us.

Exchanges and overseas customers

For a different product or variant, contact us to discuss availability. This does not restrict your right to cancel or to obtain a remedy for faulty goods.

We offer the change-of-mind cancellation arrangements above to our international retail customers as well. Any additional mandatory rights under the law applicable to your purchase remain unaffected. Customs authorities or carriers may have separate processes for recovering import charges they collected.

Nothing in this policy limits your statutory consumer rights.

Optional cancellation form

To: Andrew Walls trading as MotoKey Guard, 64 Balgillo Road, Dundee, DD5 3LX, United Kingdom; motokeyguard@gmail.com.

I hereby give notice that I cancel my contract of sale for the following goods:

Goods:
Order number, if available:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature of consumer (only if sent on paper):
Date: