Shipping policy

Dispatch

We dispatch in-stock orders from the United Kingdom within two working days of receiving your order and payment. Working days are Monday to Friday, excluding UK bank holidays. Any different dispatch timeframe for a pre-order or other product will be shown before you buy.

We send a dispatch confirmation when your order is on its way and include tracking details where available. Dispatch time is separate from the carrier's delivery time.

UK delivery

We use Royal Mail for UK orders. Available services, delivery estimates and the total delivery charge are displayed at checkout before you pay.

Our standard service is Royal Mail Tracked 48, which aims to deliver within two to three working days after dispatch. Where offered, Royal Mail Tracked 24 aims to deliver the next working day after dispatch. These are delivery aims rather than guaranteed arrival dates. Remote locations, bank holidays and service disruption may affect delivery.

International delivery

International delivery is available only to destinations for which a delivery option is offered at checkout. Charges and estimated delivery timeframes depend on the destination, order weight and selected service and are shown before payment.

International shipments may be subject to customs clearance and destination-specific taxes, duties or handling charges. Before you pay, we will explain the applicable charging arrangement for your destination, including whether import charges are collected at checkout or may be payable separately to the carrier or customs authority. Where additional charges cannot reasonably be calculated in advance, we will explain that they may be payable. Customs processing may extend delivery times.

Address changes and delivery problems

Please check your delivery address before placing an order. If you notice a mistake, contact motokeyguard@gmail.com promptly. We will try to help, although an address may not be changeable after dispatch.

If your parcel is delayed, missing, damaged or shows as delivered when you have not received it, contact us. We will investigate with the carrier and arrange an appropriate remedy under your consumer rights. For consumer orders using a carrier we arrange, the goods remain at our risk until you or a person you identify to receive them takes physical possession.

If delivery cannot be completed, we will contact you to discuss the next steps. Any proposed redelivery charge will be explained before you agree to it and will not limit your legal rights.

Nothing in this policy removes your rights where delivery is late or goods do not arrive.